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MATSonline Shipping Information Center
Limited Time Offer: Promotional Free Shipping Program at MATSonline
When you place an order with MATSonline.com and the amount of the order is $99.00 or more, you automatically qualify for Free Shipping. MATSonline will cover the cost of shipping on orders within the continental United States only (48 states). The offer excludes Alaska, Hawaii, Puerto Rico, and US Territories.
Orders of $98.99 and under will incur a flat $15.00 shipping and handling fee.
Currently MATSonline does not ship to Alaska, Hawaii, Puerto Rico, US Territories, Canada or Mexico. If you are in one of these areas or outside the USA and wish to make an order, please contact us for details and requirements. Call 888-500-6820 or reach out via email at: cs@matsonline.com
Shipping Details
At this time, expedited or express shipping is not available. Call 888-500-6820 or reach us via email at: cs@matsonline.com if you have special circumstances that require modification of your shipment method. Shipments requiring special handling may not be eligible for the MATSonline free shipping program.
Order Amount |
Service / Carrier |
Shipping & Handling |
Tracking Number Included? |
Order Processing & Transit |
| $98.99 or less | Best available, usually United Parcel Service | $15.00 handling fee | Yes, you will get a tracking number included with your email shipping advice when your order ships | Most orders ship in 1-3 business days from our warehouse in TN - We will contact you if your order is delayed, out-of-stock, back-ordered |
| $99.00 or more | Best available, usually UPS, large orders may ship by freight carrier | No charge, freight prepaid | Yes, you will get a tracking number included with your email shipping advice when your order ships | Most orders ship in 1-3 business days from our warehouse in TN - We will contact you if your order is delayed, out-of-stock, back-ordered |
Estimated Shipment Transit Days
Shipments from MATSonline are freight prepaid from our warehouse in Middle Tennessee.
Product Returns - Return Policy
MATSonline accepts returns only for products found to be defective (under manufacturer’s warranty) or for errors made in order fulfilment. All returns require a return materials authorization number (RMA#) which may be obtained by calling 888-500-6820.
Depending on the situation, returns must be made within 10 days of the receipt of the products. Customer may be responsible for the cost of shipping to our warehouse in Middle Tennessee, USA. Return shipments must be made with proper packaging. Please include the RMA# on the box. Packages without a valid RMA# may be refused. A 25% restocking fee may be assessed for returned items. We do not accept returns of used items.
If you need to cancel your order, we will make every effort to do so. However, once an order is in production and manufacturing, we may not be able to cancel the order and it will ship as specified on the order.
About Tile-Top Color and Pattern Variations
Please note that minor variations in color and patterns may occur with Tile Top floor matting. The color swatch you view online may not be the exact color of the delivered product. Color variation may be caused by differences in device screen types and settings, and/or due to changes in manufacturer lots. When Tile Top mats are purchased at different times (from different material lots), we cannot ensure an exact match in color.
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